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Questions about a signal, your membership, a payment, or the trading bot — send it here. We read everything and usually reply within a day.
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Questions about Yemcaster, your membership, or a signal? We usually reply within a day.
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Membership, payment status, Telegram alerts and bot settings are all on your Profile page. Most questions are answered there instantly.
Before you write
I paid but my membership isn’t active
Payments on BNB Smart Chain need 5+ confirmations, usually a few minutes. Paste the transaction hash on your Profile page and press Verify & Activate. If it still fails after 15 minutes, send us the hash.
I’m not receiving Telegram alerts
Open the Alerts tab in the app, tap Connect, then press Start in the Telegram chat that opens. Alerts only fire for signals scored +8 or above and −8 or below.
Can I get a refund?
Crypto payments are final once confirmed on-chain, which is why we offer a free 7-day trial first. If something went wrong with a payment itself, tell us and we’ll sort it out.
Is this financial advice?
No. Yemcaster reports what happened and how significant it appears. Every decision is yours.